Frequently Asked Questions

Your ticket is valid for 1 year from the date of purchase. After purchase, you will receive the game link via email. When you want to play, go to the Starting Location indicated on the game page in the city, open the link from the email, enter your team name, and click the 'Start Game' button. This is when the adventure begins, and from this point you have 12 hours to complete the challenges.

We primarily recommend the game for people over 18 years old, as it takes place on city streets, requires independent navigation, and adult responsibility is necessary for safe participation. The challenges are enjoyable and achievable for those 14 and older, but participation under 18 is only permitted with adult supervision.

The ticket price is for the entire team, not per person.

The game can be played any day, at any time of day. Just go to the designated Starting Location and open the link from the email.

Any number of people can play at once, there is no limit.

You have 12 hours to complete the challenges from the time you start the game.

The game starts when you open the link from the email, enter your team name, and press the 'Start Game' button. From this moment, the 12-hour timeframe begins. It's important to go to the designated Starting Point in the city before starting the game, and only begin the adventure there.

No. The game only starts when you enter your team name after opening the link and press the 'Start Game' button. Only then does the 12-hour timeframe begin.

No problem! You can return to the game anytime with the link from the email. The game saves your progress.

Yes, we can. After placing your order, send the billing details (company name, company address, tax ID/CUI) to exicitygames@gmail.com, and we will send the issued invoice via email.